Refund Policy

Because PehleVerify services involve querying official government databases in real time, most services begin processing immediately upon payment. As a result, our refund eligibility is limited to the specific circumstances below.

2.1 Technical Failure: If a payment is successfully charged but the verification check fails to initiate due to a technical error on our platform, you are entitled to a full refund.

2.2 Duplicate Payment: If you are charged more than once for the same verification request due to a technical error, the duplicate charge will be refunded in full.

2.3 Non-Delivery: If a report is not delivered within 7 business days of payment for any reason attributable to PehleVerify (excluding delays caused by third-party government database availability), you are entitled to a full refund.

2.4 Consent Link Expiry (Model B): If you selected "Send them a link" and the subject does not complete their details within the 72-hour link validity period, you are entitled to a full refund, as no verification data could be processed.

Refunds are not available where: the verification check has completed and a report has been generated, regardless of the result shown (including partial results, "review recommended" flags, or unfavourable findings); the report shows incomplete results because the subject's details provided were inaccurate or insufficient; you change your mind after a check has already started processing; or the subject declines to provide documents or information in Consent Link Mode after initially engaging with the form.

Some verification checks depend on optional information (such as PAN, Aadhaar, or a driving licence number) that may not be provided at the time of the request. If some checks within a service package complete successfully while others are skipped due to missing information, this does not constitute grounds for a refund, as the service performed the checks possible with the information provided.

Email contact@pehleverify.in with your Report ID or Order ID and the reason for your refund request. We will review and respond within 3 business days. Approved refunds are processed to the original payment method within 7 business days via Cashfree Payments.

We may update this Refund Policy from time to time. The policy in effect at the time of your purchase will govern that transaction.

Email: contact@pehleverify.in, pranaym@pehleverify.in